Privacy Policy

Privacy Policy and Terms of Service

Effective Date: January 1st, 2022

1. Introduction

Welcome to Vista Hermosa Estate. We are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy and Terms of Service outlines how we collect, use, disclose, and protect your information when you visit our website https://vistahermosaestate.com.

2. Who We Are

Our website address is: https://vistahermosaestate.com. Vista Hermosa Estate is a luxury vacation rental located in Manuel Antonio, Costa Rica.

Data Controller: Vista Hermosa Estate, located at [insert physical address], is responsible for data processing activities. You can contact us at dave@vistahermosaestate.com or by phone at 909 322-0931 for any privacy-related inquiries.

3. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Identification Information: Name, email address, phone number, and other contact details provided by you.
Booking Information: Details related to your reservation, including dates of stay, number of guests, costs, and special requests.
Payment Information: Credit card details and billing information collected during the booking process.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience.

4. How We Use Your Information

We use the collected data for various purposes:

To Process Quotes and Bookings: Send quotes, manage bookings, and confirm your reservations efficiently.
To Improve Services: Enhance our website functionality and tailor our services to your preferences.
To Communicate: Send booking confirmations, updates, and respond to inquiries.
For Marketing: Provide information on promotions, offers, and events that may interest you.
To Ensure Security: Protect against unauthorized access and maintain the safety of our website.

5. Legal Basis for Processing

We process your personal data based on:

Consent: When you provide explicit consent for specific purposes.
Contractual Necessity: To fulfill our contract with you, such as processing bookings.
Legitimate Interests: For purposes like improving our services and marketing, where our interests are not overridden by your rights.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined:

Booking Information: Retained for 7 years after your stay for accounting and legal purposes. This also includes information processed to provide you with accurate quotes before confirming your reservation.
Marketing Data: Retained until you opt-out of receiving marketing communications.

7. Your Data Protection Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Request limitation of data processing under certain conditions.
Objection: Object to processing based on legitimate interests or for direct marketing.
Data Portability: Request transfer of your data to another organization or to you.

To exercise these rights, please contact us at dave@vistahermosaestate.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server hosting, and regular security assessments.

9. Data Transfer Details

If personal data is transferred internationally, such as to servers outside Costa Rica, we ensure that appropriate safeguards like Standard Contractual Clauses are in place to protect your data.

10. Data Breach Notification

In the event of a data breach, we will promptly notify affected individuals and relevant authorities as required by applicable laws, detailing the nature of the breach and the steps taken to address it.

11. Cookie Policy

Our website uses cookies to enhance user experience, analyze site traffic, and customize content. Cookies are small text files stored on your device that help us recognize your preferences and improve your experience. We use the following types of cookies:

Essential Cookies: Required for the operation of our website and enable basic functionalities like page navigation and access to secure areas.
Performance Cookies: Collect information about how visitors use our website to help us understand and improve its performance.
Functional Cookies: Enable our website to remember your preferences, such as language settings or region selection.
Marketing Cookies: Track your browsing habits to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of our website. For detailed guidance on managing cookies, visit your browser’s help section or documentation.

By continuing to use our website, you consent to our use of cookies as outlined in this policy.

12. Terms of Service

Website Use: Users agree to use our website for lawful purposes only and refrain from activities such as hacking, unauthorized access, or other malicious actions.

Booking Rules: Reservations are subject to availability and confirmation. Payments must be made in accordance with the specified terms. Cancellation policies apply as detailed during booking.

Limitation of Liability: Vista Hermosa Estate is not liable for any damages arising from the use of this website or its services, except as required by law.

Intellectual Property: All content on this website, including text, images, and logos, is the property of Vista Hermosa Estate and protected by copyright laws. Unauthorized use is prohibited.

Governing Law: These terms are governed by the laws of Costa Rica. Any disputes will be resolved in accordance with Costa Rican legal standards.

13. Accessibility Statement

We are committed to ensuring that our website is accessible to all individuals, including those with disabilities. We strive to comply with applicable accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1. If you encounter any issues while using our website or require assistance, please contact us at dave@vistahermosaestate.com. While we continuously work to enhance accessibility, some content may not yet fully meet these standards, and we appreciate your feedback to help us improve.

14. Changes to This Privacy Policy and Terms of Service

We may update this policy periodically to reflect changes in legal requirements or our practices. Significant changes will be communicated via our website. This policy was last updated on [insert date].

15. Contact Us

For any questions or concerns regarding this Privacy Policy and Terms of Service, please contact us at:

Email: dave@vistahermosaestate.com
Phone: 909 322-0931
Address: 200 Meters North of Arenas Del Mar Resort Manuel Antonio, Puntarenas Province Costa Rica 60601

16. Additional Information for International Users

If you are accessing our services from outside Costa Rica, note that your information may be transferred to, stored, and processed in Costa Rica or other countries where our service providers operate. By using our services, you consent to such transfers in compliance with applicable data protection laws.